Contact information
Contact Us
We're here to help. Most questions are answered within 1 business day.
Customer support
- Email: taozi@ideaworldhk.com
- Business hours: Monday–Friday 09:00–18:00 (GMT+8)
- Response time: within 1 business day
Returns, exchanges and warranty
Email taozi@ideaworldhk.com with your order number and model. For defects, please attach photos or a short video — this lets us approve the claim without shipping the unit back first. Please read our Return & Refund Policy before sending anything.
Order and shipping questions
For order status, address changes or tracking issues, email us with your order number. Delivery estimates and customs information are in our Shipping Policy.
Compatibility questions
Not sure whether the 14" or 15.6" model fits your laptop? Send us your laptop model and port types (USB-C / HDMI) and we will confirm before you order.
Business and partnerships
Wholesale, distributor and review collaboration enquiries: taozi@ideaworldhk.com