Shipping policy

  1. Processing time
    Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

  2. Delivery estimates

  • United States and Canada: 7–12 business days
  • Europe: 8–15 business days
  • Asia-Pacific and other regions: 10–20 business days
    These are estimates only and exclude customs clearance time. Peak seasons, weather and carrier delays may extend delivery.
  1. Shipping rates
  • Standard shipping: calculated and shown at checkout
  • Express shipping: available in selected destinations, shown at checkout
  • Free standard shipping on qualifying orders, as shown at checkout
    No hidden fees — the exact shipping cost is displayed before you pay.

  1. Tracking
    A tracking number is emailed as soon as your order ships. Tracking may take 24–72 hours to activate in the carrier's system.

  2. Customs, duties and taxes
    International orders may be subject to import duties, taxes and customs fees, which are the responsibility of the recipient unless "duties included" is stated at checkout. We are not responsible for delays caused by customs clearance.

  3. Incorrect or incomplete address
    Please verify your shipping address before checkout. We are not liable for failed delivery or additional fees caused by an incorrect address provided by the customer. Contact us immediately if you need to change it before shipment.

  4. Lost, delayed or damaged
    If tracking shows no movement for more than 15 days, or the parcel arrives damaged, contact taozi@ideaworldhk.com within 7 days and we will investigate with the carrier and arrange a replacement or refund.

  5. Contact
    Bubilo · taozi@ideaworldhk.com