Refund policy

Return & Refund Policy

  1. Return window
    You may request a return within 30 days of the delivery date shown in the tracking record. Items must be unused, in their original packaging, and include all cables, accessories and documentation.

  2. Eligible items

  • Unopened and unused items in resalable condition
  • Units with a manufacturing defect (dead pixels, port failure, screen fault)
  • Units damaged in transit, or the wrong model delivered
  1. Non-returnable items
  • Items with physical damage caused by misuse, drops, liquid contact or unauthorised repair
  • Customised or personalised products
  • Gift cards and items marked as final sale

  1. Warranty
    Every Bubilo laptop screen extender carries a 12-month limited warranty against manufacturing defects, starting from the delivery date. Within the warranty period we repair or replace the defective unit free of charge.

  2. How to start a return

  3. Email taozi@ideaworldhk.com with your order number, model, reason, and photos or a short video for defects

  4. We reply within 1–2 business days with an RMA number and the return address

  5. Ship the item back within 7 days of receiving the RMA and keep the tracking number

  6. Refund issued within 3 business days after we receive and inspect the item

  7. Refund method
    Refunds are issued to the original payment method. Depending on your bank or card issuer, funds may take an additional 5–10 business days to appear. Original shipping fees are non-refundable unless the return is due to our error or a defective product.

  8. Return shipping cost

  • Our error, defect or transit damage: we cover return shipping
  • Change of mind or wrong model ordered: customer covers return shipping

  1. Exchanges
    We offer exchanges for a different model (14" or 15.6") subject to stock availability, following the same process as returns. Price differences are charged or refunded accordingly.

  2. Damaged or lost in transit
    If your order arrives damaged or does not arrive within the estimated window, contact us within 7 days of the last tracking update and we will arrange a replacement or full refund.

  3. Order cancellation
    Orders may be cancelled free of charge before shipment. Once shipped, please follow the return process above.

  4. EU / UK statutory rights
    Customers in the EU or UK additionally have the statutory right to withdraw from the contract within 14 days without giving any reason. This does not affect your legal rights.

  5. Contact
    Bubilo · taozi@ideaworldhk.com